Wondering how we work? Browse our FAQ's
If you need to know more about our clinic and the way we work with our patients before contacting us then below is where we answer the most frequently asked questions.
Can you help me?
Our Physiotherapists can treat back and neck pain due to a recent injury or a long-standing
problem. Headaches and migraines can be effectively treated. We are also able to treat painful joints such as hips, arthritic knees and feet, and soft tissues injuries: Achilles tendonosis, knee and ankle sprains.
We have many years of experience in the treatment and prevention of arm and
shoulder pain caused by arthritis or repetitive use.
The physiotherapists have close links with surgeons and can offer treatment
following surgery, for example for hip, knee and shoulder joint replacements.
All the physiotherapists are qualified to treat sports injuries and to advise on the
management and prevention of further injury.
In addition to these acute problems we also treat more long-standing conditions such
as joint hypermobility and fibromyalgia as well as dizziness and balance disorders.
If you are unsure whether or how physiotherapy can help you, we would encourage you to
seek telephone advice from a physiotherapist.
How quickly can you get me better?
This will probably depend on how long you have had the problem for and your general well-being. Our objective is to get you better as quickly as possible and we are usually able to discharge patients after 4 – 6 treatments.
How much will it cost?
We charge £68.00 for the initial 1 hour appointment and £45.00 for ½ hour follow-up appointments.
What sort of treatment should I expect?
You will receive treatment on a one-to-one basis in a private room and will be seen by the same physiotherapist throughout your course of treatment. Our physiotherapists are highly trained in manual therapy (‘’hands-on treatment’’) which is only commenced following the thorough assessment and diagnosis of your problem. This therapy may include passive joint-mobilisations, manipulation, soft-tissue stretches and massage. Ultrasound therapy or acupuncture may also be prescribed. Instruction of appropriate exercises and advice, such as computer set up, sports technique and footwear and postural advice, we consider an integral part of your treatment.
Do I need a GP referral?
You can book an appointment directly with the clinic without a doctor’s referral. If you intend to claim for treatment costs through your private health insurance, we advise that you contact your insurance provider beforehand.
How soon can I be seen?
You are usually offered an appointment within 48 hours depending on your problem and how soon the most appropriate Physiotherapist can see you.
How do I make an appointment?
This can be done by telephone or by email. Please see our contact details. A confirmation letter will be sent if required.
What do I need to bring with me to my appointment?
It would be helpful for the Physiotherapist if you would please bring with you the following:
• your GP’s name, address and telephone number
• your consultant’s name and the name and address of the hospital where you were seen
• the date of any future appointment with either your GP or your consultant;
• a list of your current medications
• information regarding any relevant investigations such as x-rays or MRI scans
• suitable clothing such as a vest or shorts
• details of your medical insurance including policy numbers, if applicable
Can someone accompany me?
You are welcome to bring a friend or family member with you. Children (16 years or under) must be accompanied by an adult.
What happens at the first appointment?
Your first appointment will be approximately one hour. During this time, the physiotherapist will take a detailed medical history followed by a comprehensive physiotherapy assessment which will include a physical examination, relevant diagnostic tests and a neurological examination if needed. Based on these assessment findings and any relevant medical factors, the diagnosis of your problem and the treatment plan will be discussed. Following this discussion, you will receive the appropriate treatment; you may also be given exercises and advice regarding self-management at this first appointment.
What happens at subsequent appointments?
At your following appointment which will be approximately ½ hour, the physiotherapist will assess your response to treatment and review your exercises. The outcome of treatment and exercises is carefully monitored throughout your course of treatment. As your problem resolves or changes, the physiotherapy treatment, exercises and home/work management programme is reviewed
What happens at the end of my course of treatment?
Your doctor or consultant will be sent a report regarding the physiotherapy diagnosis and the outcome of treatment of your problem. The physiotherapist may recommend in the report to your doctor that you need further investigations such as blood tests, medication review, X-ray or scan.
Can I be seen on the NHS?
Yes, you can. If your doctor feels that Physiotherapy is the right treatment for you a referral can me made. Once we have received the referral letter from the doctor we make contact with you to arrange an appointment with the appropriate Physiotherapist. This can take 4-6 weeks
What qualifications do the Physiotherapists have?
All physiotherapists are registered with the Health Care Professionals Council. HCPC
All physiotherapists are Members of the Chartered Society of Physiotherapists . MCSP
Louise Cousins is a member of the Manipulative Association of Chartered Physiotherapists (by examination only). MMACP
Certain physiotherapists are members of the Private Association of Physiotherapists. Physiofirst
Certain Physiotherapists are registered by the Acupuncture Association of Chartered Physiotherapists. AACP
For more information about the Physiotherapists please see refer to the Profile Page.
Can't telephone right now but would still like to talk?
We can call you back at a more convenient time